ACTION 1.1.2

OpenGov Permitting and Licensing software operational across all city departments for online applications, permits, and forms.

In Progress

Key Performance Indicators

OpenGov Permitting and Licensing software operational across all city departments for online applications, permits, and forms.
Completed
Current Status

Process to transition to OpenGov permitting for permits issued by the City Manager's Office completed in 2023.

Timeline: 2024, 2025
Due Date: Dec 31, 2025
Responsible: City Manager
OpenGov Permitting and Licensing software fully operational by the end of 2024 for building permits.
Completed
Current Status

Building permits have all been migrated to OpenGov in 2024.


Building permit process was handled as a paper process and online through BS&A. Online payments are available. 80% of permits are incomplete when submitted. Insufficient inspection tracking in BS&A and clumsy online experience.

Timeline: 2024, 2025
Due Date: Dec 31, 2025
Responsible: Unassigned
KPI Details
KPI Details